Onboarding

Monotype Fonts Support Center

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In addition to our Support offerings, we provide an add-on onboarding package to help your team get up and running on the platform.

Services 

Basic 

Premier 

Elite 

Onboarding 

Self-Serve 

Scheduled - first 3 Months 

Unlimited– contract term 

Customer Success Manager Check Ins 

N/A 

One time- upon completion of onboarding  

Quarterly  

We offer three levels of onboarding depending on how hands-on you wish your experience to be: 

  • Basic: Self-serve onboarding and new release emails, in-product tours, and tool tips, plus resource and help center content. 

  • Premier: Everything in basic plus a dedicated Customer Success Manager (CSM), personalized success plan, scheduled 1:1 tailored trainings for three months and a final CSM check in upon the completion of onboarding.  

  • Elite: All the above plus, a dedicated CSM providing unlimited onboardings throughout contracted term and quarterly check ins.  

 
Below are more details of how our Customer Success packages will help both Font Administrators and Creatives develop best practices around font management, font selection and utilization, and much more: 

  1. Onboarding: Access to a dedicated CSM to provide onboardings throughout your org. 

  1. Customer Success Manager CSM check-ins: Access to a dedicated CSM to provide you the latest in technical and feature updates, share with you tips and tactics, progress reports on the onboardings throughout your org and much more.